Head of Support Operations & Growth - French speaking
Our client, an iGaming operator, was established to centralize and streamline services across Africa. With a focus on investing in the future of sports and technology in Africa, our client, aims to advance gaming development by ensuring transparency and compliance in the thriving sports industry, which offers numerous opportunities for all.
They are currently seeking a multicultural and highly experienced individual to join us as our Head of Support Operations and Growth.
Key Responsibilities:
- Support business growth objectives by recruiting high-performing L1 support teams in new and existing markets.
- Provide local support through projects and processes to cross-functional teams for support operations, market growth, and expansion.
- Drive initiatives to promote employee satisfaction in L1 support teams.
- Ensure L1 support teams are equipped with necessary tools and equipment for effective functioning.
- Directly manage L1 Support Managers in delivering support KPIs and other defined business goals.
- Assist L1 Support Managers with conflict resolution within the support team.
Preferred qualifications and skill set:
- Minimum of 5 years of experience in customer support management.
- Proficiency in English and French
- Experience in establishing customer support teams.
- Experience with managing remote teams.
- Experience in i-Gaming.
- Proven track record of driving high-impact initiatives.
- Self-driven leadership style, comfortable with pioneering efforts.
- Willingness to travel internationally for 10 - 20% of the time.
- Locations
- Douala, Dakar, Yamoussoukro
- Remote status
- Hybrid Remote
- Employment type
- Full-time
About iTalent PLUS
As iGaming recruitment specialists, at iTalent PLUS, we take pride in our role as matchmakers between exceptional talent and forward-thinking employers. From tackling personal decisions to reaching important milestones, our job is to guide you on the path of success. We are fueled by our commitment to excellence and go the extra mile to make sure our clients are fully satisfied with our work.
As a team of professional Recruitment Consultants, we create partnerships with a purpose, and always strive for significant outcomes. Contact us today for an initial consultation, and find out more about how we can tailor our services to your needs.
Head of Support Operations & Growth - French speaking
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