Reactivation Agent
Our client, a leading online casino, is seeking a communicative Reactivation Agent to join the team supporting a white-label casino operation. The ideal candidate will have previous experience in the online gambling industry, along with strong phone communication skills. Experience in a Customer Support or Reactivation role within the online gambling sector is essential, and native-level English is required.
Position: Reactivation Agent
Reporting to: Brand Manager
Location: Hybrid (in-office twice a week in Naxxar during the probation period), remote there after
Working Hours: Monday to Friday
Key Responsibilities:
- Proactively engage with inactive players via phone to encourage them to return to the online casino.
- Provide outstanding customer service by addressing player inquiries, resolving issues, and ensuring a positive overall experience.
- Build and maintain strong relationships with players, gaining insight into their preferences to tailor offers and promotions aimed at re-engaging them.
- Use effective communication and persuasion techniques to highlight the benefits of returning to the online casino.
Required Qualifications:
- Native-level English proficiency; additional languages, such as German, are a plus.
- At least 1 year of experience in the online gambling industry, preferably in a Reactivation Agent, Customer Support Agent, or similar role.
- Strong initiative and the ability to work autonomously.
- Excellent phone communication skills, with the ability to effectively engage and persuade players.
What Our Client Offers:
- Flexibility.
- Competitive salary.
- Health insurance, sports, and internet allowance if based in Malta.
- A positive and supportive company culture.
- Department
- Operations
- Locations
- Malta
- Remote status
- Hybrid Remote
- Employment type
- Full-time
About iTalent PLUS
As iGaming recruitment specialists, at iTalent PLUS, we take pride in our role as matchmakers between exceptional talent and forward-thinking employers. From tackling personal decisions to reaching important milestones, our job is to guide you on the path of success. We are fueled by our commitment to excellence and go the extra mile to make sure our clients are fully satisfied with our work.
As a team of professional Recruitment Consultants, we create partnerships with a purpose, and always strive for significant outcomes. Contact us today for an initial consultation, and find out more about how we can tailor our services to your needs.
Reactivation Agent
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