We are seeking an experienced and proactive Key Account Manager to serve as a vital link between the business and its partners. This role focuses on managing relationships, ensuring smooth operations, and providing exceptional service. The ideal candidate will have a strong understanding of platform functionality and content (slot games), a solutions-oriented mindset, and the ability to escalate and address issues effectively.

Key Responsibilities:

• Act as the primary point of contact for assigned accounts, managing communication and fostering strong relationships.
• Monitor and ensure account satisfaction by addressing partner needs and concerns promptly.
• Escalate technical issues and other critical concerns to relevant internal teams and follow up to ensure resolution.
• Coordinate with cross-functional teams to deliver seamless service and support.
• Provide feedback to internal departments on operational or platform-related challenges to drive continuous improvement.
• Stay informed about platform features and content to effectively assist partners and address inquiries.
• Identify opportunities to optimize account performance and propose actionable solutions.
• Track and report on key account metrics, ensuring alignment with business goals.

Qualifications and Skills:

• Proven experience as a Key Account Manager, Customer Success Manager, or in a similar role, preferably within the gambling or iGaming industry.
• Strong understanding of platform operations and content management.
• Excellent problem-solving skills, with a proactive approach to issue resolution.
• Strong communication and interpersonal skills, with the ability to manage relationships effectively.
• Ability to coordinate across teams and prioritize tasks efficiently.
• High level of professionalism and accountability.
• Bachelor’s degree in Business, Communications, or a related field is preferred.