Our client, operating in the online live lottery area, is seeking a motivated and client-focused Account Manager to manage and expand key client accounts, ensuring high levels of satisfaction and revenue growth. This role requires a proactive approach to relationship-building, strategic planning, and collaboration with cross-functional teams to align client needs with business objectives. The ideal candidate is a dynamic professional who thrives in fast-paced environments, excels at fostering relationships, and consistently delivers results.

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for assigned clients.
• Develop and maintain strong, long-term client relationships to ensure retention and loyalty.
• Address client concerns promptly, proactively mitigating potential risks.

Account Strategy Development:

• Develop tailored account plans aligned with client goals and company strategies.
• Identify upselling and cross-selling opportunities to drive revenue growth.

Performance Monitoring & Reporting:

• Track and analyze account performance metrics to identify trends and areas for improvement.
• Provide actionable recommendations to optimize client performance and satisfaction.

Product & Service Expertise:

• Stay up to date with company products and industry trends.
• Guide clients on how to effectively utilize solutions to meet their needs.
• Collect client feedback and relay insights to internal teams for product and service enhancements.

Collaboration with Internal Teams:

• Work closely with Sales, IT, Marketing, and Support teams to ensure smooth client onboarding and service delivery.
• Advocate for client needs within the organization to resolve issues efficiently.

Issue Resolution & Escalation:

• Address and resolve client concerns professionally and efficiently.
• Proactively identify potential risks and implement solutions to prevent escalations.

Ideal Candidate Should Have:

• Strong verbal and written communication skills for clear and precise client interactions.
• Excellent interpersonal skills to foster trust and rapport.
• Ability to manage multiple accounts while maintaining personalized engagement.
• A strategic mindset to identify growth opportunities and implement effective account strategies.
• Strong time management and prioritization skills in a fast-paced environment.
• Proficiency in CRM tools, project management platforms, and reporting software (e.g., Salesforce).
• A proactive approach to understanding client challenges and delivering tailored solutions.
• Ability to thrive in a dynamic and fast-changing environment.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in Account Management or a similar role.
• Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.
• Fluency in English and at least one additional language from Thai, Vietnamese, Mandarin, or Khmer (mandatory).

This is an exciting opportunity for an experienced Account Manager to play a key role in building client relationships, driving growth, and contributing to a high-performing team.