Our client is seeking a Head of Game Operations to lead their game operations division within a proprietary and third-party content environment. This key role is responsible for ensuring the seamless distribution of digital gaming content, maintaining high-quality player experiences, and overseeing a dynamic team. The position requires strategic leadership in release and configuration management, along with continuous process improvement.

Key Responsibilities

1. Release Management

• Plan, schedule, and coordinate game releases across multiple platforms.
• Oversee the full release lifecycle to ensure timely, successful updates and launches.
• Liaise with internal teams (Commercial, Development, QA, Operations) and external partners to support smooth releases.
• Work closely with third-party studios and vendors to align content delivery with release roadmaps.

2. Configuration Management

• Manage game configurations, settings, metadata, and digital prerequisites.
• Enable and configure in-house content for distribution across platforms.
• Ensure all content is correctly prepared for deployment.

3. Process Improvement

• Identify and implement improvements to release and configuration processes.
• Apply lessons learned to enhance operational efficiency and reliability.
• Develop processes for batch content enablement.

4. Documentation & Communication

• Maintain documentation related to game release processes.
• Provide status updates to internal stakeholders.
• Communicate clearly with third-party studios and vendors on delivery and configuration.

5. Team Management & Collaboration

• Lead and mentor the game operations team, ensuring high performance and development.
• Distribute tasks effectively in coordination with Game Operations (GO) coordinators.
• Act as the main point of contact for internal queries and escalations.
• Collaborate cross-functionally with Development, QA, and Operations.
• Conduct performance reviews and support employee growth through training and feedback.

6. Strategic Development

• Define and execute strategies aligned with broader company goals.
• Expand operational scope with new initiatives to enhance the gaming experience.
• Allocate resources effectively to support all projects.
• Promote innovation through exploration of new technologies and methodologies.

7. Reporting

• Deliver regular performance reports, including KPIs and key operational metrics.
• Report on the status of releases, configurations, and issue resolutions to stakeholders.
• Document and escalate operational challenges with recommended solutions.

Qualifications

Experience

• 3–4 years in release management or a related field within the iGaming industry (B2C experience strongly preferred).
• Minimum of 2 years in a management role.
• Experience with third-party content studios and vendors.

Skills

• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize and coordinate cross-functional efforts.

Technical Proficiency

• Familiarity with build systems, CI/CD pipelines, and release automation tools.
• Proficient in Microsoft Windows and Office.
• Experience with scripting (e.g., PowerShell) or programming (e.g., C#) is a plus.