Our client is a global communication technology solutions provider with a multicultural team of professionals. Known for their innovation and robust infrastructure, they specialize in international mobile messaging solutions and services. Through proprietary systems and platforms, they maintain a global messaging connectivity network that reaches over five billion subscribers, making them a leader in the messaging interoperability industry.

The Opportunity
Our client is currently seeking a Social Media Manager to lead the digital communication strategies across multiple group companies. The ideal candidate will blend creativity with technical know-how to manage social media platforms, CRM systems, and email marketing campaigns. This role plays a critical part in enhancing brand visibility, increasing audience engagement, and driving customer conversion.

Key Responsibilities

• Develop and execute social media strategies to build brand awareness and increase user engagement.
• Create compelling original content, including copy and graphic concepts, tailored to various social media platforms such as Facebook, Instagram, LinkedIn, TikTok, and X.
• Work closely with the Marketing Specialist to design and run social and Google ad campaigns.
• Monitor social media performance using analytics tools and generate detailed insights and reports.
• Oversee the CRM system, monitor the customer journey, and implement strategies to improve client communication and retention.
• Plan and execute email marketing campaigns and newsletters, including content creation, template design, and automation.
• Collaborate with the wider marketing team to integrate digital campaigns and meet shared goals.
• Stay current with emerging trends, tools, and technologies in social media and CRM.
• Attend industry events, conferences, and exhibitions as needed, including occasional travel.
• Follow all internal communication procedures and company policies.
• Perform additional tasks assigned by management as required.

Required Skills and Experience

• Diploma or degree in marketing or a related field (preferred).
• A minimum of 3 years of hands-on experience managing social media and digital campaigns.
• Proficiency with social media management platforms such as Meta Business Suite, Business Manager, and Hootsuite.
• Strong analytical abilities, with experience using platforms like Facebook Insights.
• Demonstrated expertise in designing and managing email marketing campaigns and newsletters, particularly with tools like Mailchimp.
• Excellent organizational skills, creativity, and a proactive mindset.
• Fluency in both English and Italian.
• Basic knowledge of graphic design tools (e.g., Canva, Adobe Suite) and SEO is considered an asset.
• Ability to adapt quickly, manage tight deadlines, and handle shifting priorities.
• High level of professionalism and discretion in all communications.

Benefits

• Hybrid working arrangements.
• Clear opportunities for career advancement.
• Comprehensive health insurance.
• Life insurance coverage.
• Discounts on other insurance policies.
• Employee wellness allowance.
• Weekly fresh fruit and snacks.
• Regular team activities.
• Casual dress code.