CRM Operations Coordinator
Our client is seeking a detail-oriented and proactive CRM Operations Coordinator to join their growing online casino team. This junior-level role is integral in configuring and executing promotional campaigns within the internal back-office system. The successful candidate will be responsible for ensuring the accurate setup of bonuses, offers, and player-facing campaigns, working closely with CRM and marketing teams to bring promotions to life.
Key Responsibilities
- Configure and schedule casino and sportsbook promotions in the back-office system according to campaign briefs and marketing plans.
- Set up promotional mechanics including deposit bonuses, free spins, cashback, tournaments, and loyalty rewards.
- Perform QA checks before promotions go live to guarantee flawless execution.
- Collaborate with CRM, marketing, product, and customer support teams to ensure accurate setup and smooth campaign launches.
- Monitor live promotions, troubleshoot technical issues, and escalate when necessary.
- Maintain clear documentation of configurations, settings, and processes for internal reference.
Requirements
- Strong attention to detail and accuracy in technical setups.
- Proficiency in working with CMS, back-office tools, and internal promotional platforms.
- Knowledge of online casino promotions, bonus structures, and wagering mechanics.
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Effective communication skills with strong command of English (both written and verbal).
- Previous experience in iGaming or CRM-related operations will be considered an asset.
- Locations
- Malta
- Remote status
- Hybrid
- Employment type
- Full-time
About iTalent PLUS
As iGaming recruitment specialists, at iTalent PLUS, we take pride in our role as matchmakers between exceptional talent and forward-thinking employers. From tackling personal decisions to reaching important milestones, our job is to guide you on the path of success. We are fueled by our commitment to excellence and go the extra mile to make sure our clients are fully satisfied with our work.
As a team of professional Recruitment Consultants, we create partnerships with a purpose, and always strive for significant outcomes. Contact us today for an initial consultation, and find out more about how we can tailor our services to your needs.