Our client is seeking an experienced Sportsbook Manager to oversee the day-to-day performance and operations of its sportsbook product.

This role is responsible for delivering a competitive and engaging sportsbook offering, managing promotions, supporting customer and operational activities, and collaborating closely with suppliers and internal stakeholders to optimise performance and enhance the player experience.

Key Responsibilities

• Manage the day-to-day sportsbook operation, ensuring a seamless and engaging betting experience.

• Monitor sportsbook performance across key KPIs, including turnover, margin and player activity.

• Optimise the sportsbook offering by ensuring relevant markets, leagues and sporting events are prioritised for target audiences.

• Plan and execute sportsbook promotions, including free bets, odds boosts, bet & get offers and event-based campaigns.

• Work closely with Trading and Risk teams to ensure promotional activities are commercially viable.

• Support CRM campaigns by coordinating sportsbook communications across email, push notifications and in-app messaging.

• Collaborate with CRM teams to segment players and personalise offers based on betting behaviour.

• Act as the main point of contact for sportsbook platform and data providers, ensuring smooth day-to-day operations.

• Work cross-functionally with Product, Trading, Marketing, BI and Customer Support teams to improve sportsbook performance.

• Support Customer Support with sportsbook-related queries, betting disputes and technical issues.

• Prepare regular performance reports, providing insights into sportsbook KPIs and promotional effectiveness.

• Support the Head of Sports with operational initiatives and continuous improvements across the sportsbook function.

Requirements

• Previous experience within online sportsbook operations or a similar sports betting role.

• Strong understanding of sportsbook products, betting markets and the global sporting calendar.

• Experience planning or supporting CRM campaigns, promotions and player engagement initiatives within an iGaming environment.

• Analytical mindset with the ability to monitor sportsbook performance and identify opportunities for optimisation.

• Excellent organisational, communication and stakeholder management skills.

• Comfortable working in a fast-paced, event-driven environment.

• Flexibility to occasionally work evenings or weekends during major sporting events.

Key Competencies

• Passion for sports and sports betting.

• Commercial mindset with strong analytical skills.

• Excellent planning and organisational abilities.

• Strong communication and collaboration skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proactive, hands-on and solution-oriented approach.

What Our Client Offers

• Hybrid working model based in Malta.

• Opportunity to work with a growing sportsbook operation.

• Exposure to major sporting events and product development initiatives.

• Collaborative and dynamic working environment.

• Professional growth and career development opportunities.