iTalent PLUS is seeking an experienced Head of Payments to join a well-established, international iGaming operator managing a portfolio of several online gaming brands across multiple markets.

The successful candidate will oversee payment operations across designated markets, covering both regulated and unregulated jurisdictions. The role will focus on payment performance, operational efficiency, payment provider relationships, transaction success rates and the optimisation of deposit and withdrawal processes.

Reporting directly to the Director of Payments, the Head of Payments will lead a team of three Payments Managers and work closely with other departments to ensure efficient, secure and commercially effective payment operations.

Key Responsibilities

• Lead and oversee payment operations across designated markets within a multi-brand iGaming environment.

• Manage, mentor and support three Payments Managers, ensuring clear objectives, accountability and strong team performance.

• Develop and implement payment strategies tailored to different markets, customer behaviours and regulatory environments.

• Oversee deposit and withdrawal processes, ensuring efficient transaction processing and a positive player experience.

• Monitor and optimise key payment KPIs, including approval rates, transaction success rates, processing costs, payment failures and withdrawal times.

• Manage relationships with Payment Service Providers (PSPs), acquirers, banks and alternative payment providers.

• Identify and introduce new payment methods and providers to improve market coverage, conversion rates and operational efficiency.

• Negotiate commercial terms with payment providers and identify opportunities for cost optimisation.

• Work closely with Compliance, Risk, Fraud, Finance, Product and Customer Support teams to address payment-related challenges.

• Ensure payment operations align with applicable regulatory requirements, internal policies and risk management procedures.

• Identify and resolve payment bottlenecks, provider issues and operational inefficiencies.

• Prepare performance reports and provide strategic recommendations to the Director of Payments.

• Support expansion into new markets by assessing payment infrastructure, local payment methods and provider capabilities.

Requirements

• Proven experience in a senior payments management role within the online casino, sportsbook or wider iGaming industry.

• Strong understanding of payment operations across multiple international markets, including regulated and unregulated jurisdictions.

• Previous experience managing and developing payment teams.

• Established knowledge of PSPs, acquiring banks, alternative payment methods and payment processing infrastructure.

• Experience optimising deposit and withdrawal processes, transaction approval rates and payment conversion.

• Strong understanding of payment-related fraud, risk management, AML and compliance requirements.

• Experience negotiating with payment providers and managing commercial relationships.

• Strong analytical skills with the ability to interpret payment performance data and drive improvements.

• Excellent leadership, communication and stakeholder management skills.

• Commercially minded, proactive and comfortable operating in a fast-paced, multi-brand environment.

What We Are Looking For

We are looking for a hands-on payments leader who combines strong operational expertise with a commercial and strategic mindset.

The ideal candidate will understand the complexities of managing payments across different markets, be confident leading an established team and have the ability to improve payment performance while supporting the continued growth of an international iGaming business.

Apply Now

If you have a strong background in iGaming payments and are ready to take ownership of payment operations within a growing international business, we would like to hear from you.

Apply through iTalent PLUS to learn more about this opportunity.